About AFTEL:

Afghan Telecom Corporation was incorporated in 24 September 2005 to provide unified telecommunication services throughout Afghanistan under the stewardship of Ministry of Communications & Information Technology.
Accordingly, Afghan Telecom adopted a challenging program aiming to transform its business from government system to the recognized commercial business standards. Afghan Telecom Corporation is the leading national provider of telecommunication services in Afghanistan. The company is working continuously to fulfill and satisfy the market requirements, keeping pace with the emerging technologies in the telecommunications sector and satisfying the customer's needs. Afghan Telecom is the pioneer in implementing new telecommunication services in Afghanistan & a leader in the Afghanistan telecommunication market. The role & use of telecommunications is significant for the development of the people & the country. Believing in the importance of its customers and fulfillment of their needs, Afghan Telecom is constantly adopting different Strategies that aim to support and re-enforce its competitive position.

Job Summary:

Troubleshoot network in real time while maintaining high system availability and able to contribute ideas, share knowledge and help others to develop, in addition field engineer need to perform core network device initial installations, configurations under supervision and approval of line manager.

Monitor and maintain smooth operation and minor configurations in field network devices

Duties & Responsibilities:

• Develop quarterly, Semi-annual and Annual Plan in compliance with the organizational plan.
• Oversight and technical assistant to head office and branch staff related to IT issues.
• Ensure proper maintenance of computers peripherals, printer, networking, internet & e-mail, security, data backup and recovery.
• Assist to install software, network, internet, email, printer and update antivirus for all head office and branches.
• Follow up, maintenance support IT system at regional Office and Branches.
• Train and guide user on using new software, PC maintenance and troubleshoot.
• Installs and configures computer hardware, software, systems, networks, printers, and scanners
• Provides technical leadership on a variety of highly specialized project-related activities requiring expertise in specific technical areas for core information technology systems and services.
• Maintains currency of knowledge with respect to relevant state-of-the-art technology, equipment, and/or systems.
• Performs miscellaneous job-related duties as assigned
• Participates as a member of the IT management team in planning, problem resolution, and reviewing department performance.
• Perform any other task assigned by the Line manager.
• Monitor and maintain IT Network Services that include E1 Connections smooth operation, and make sure network latency, network devices performance utilization report, field office and ISP customers regularly checked and report on time.
• Troubleshoot WAN/LAN networks in real time while maintaining high system availability.
• Make sure all security aspects, setting and configurations (like Firewall Rules, Mac Filtering, DoS settings, IPS settings, SSL settings, Encryption, Authentications, IP to user Mapping and etc.) are maintained under approved procedures.
• troubleshoot intranet, Internet, E1, P2P, resolve ISP customer daily issues.
• Maintain and mange Wireless Controllers, Access points, Firewalls, VPNs and Monitoring tools.
• Ensure daily activities are compliant with IT Policies and Procedures.
• Supervise junior IT staff and ensure quality services and support delivery.
• Review logs of network devices record and report suspicious activities.

Job Requirement:

Education: Bachelor's degree in Computer Science, Information Technologies or related field.

Experience: Minimum of 1 year of experience working in same positions as Telecom Fraud Management Engineer, IT engineer, or IT Officer,

Skills Required:

• Strong understanding of a process driven environment
• Strong experience configuring and troubleshooting Cisco, ZTE, Huawei Routers and switches.
• Knowledge, Skills, and Abilities Required and Strong written and verbal and interpersonal skills
• Strong customer service experience required relevant professional certifications or training desirable.
• Availability to work overtime in times of emergency and specialized project deliveries.
• Understand and manage the pressure of a 24x7 customer support environment.
• Educational background in IT/MIS at BSc degree or related fields.
• Good skills in installation and maintenance of network, and computer related equipment.
• Good knowledge of Telecommunication Connectivity, Window Server and Linux.

Job Location:

Afghanistan, Parwan, Wardak, Logar, Bamyan, Kapisa, Ghazni, Paktika, Paktya, Khost, Zabul, Helmand, Nimroz, Konar, Samangan, Faryab, Takhar, Kunduz, Badakhshan

Submission Guideline:

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